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Common queries answered

Frequently asked Questions

Please contact [email protected] within 48 hours of placing the order, and state the order number and new address information. If we reply to confirm, we can send to the new address.

Usually you can inquire on Just enter your tracking number, usually starting with Y

We usually reply within 72 hours at the latest, and generally respond to customer questions within 24 hours.

Send an email to the customer service email [email protected] within 48 hours after placing the order, and explain the new order address, of course, you need to inform your order number

Unless there are special circumstances, usually a package will be sent out.

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